Our returns policy is 30 days for a refund and 30 days for an exchange or store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the package you've received it.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. First contact us at firstname.lastname@example.org
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable):
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (Paypal), within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale and discounted items
Only regular priced items may be refunded or replaced. Unfortunately items that are on sale or discounted cannot be refunded or replaced unless they are faulty.
Exchanges (if applicable):
We only replace items if they are defective or damaged, before you use them! If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.