FAQ
Frequently Asked Questions
Is the 365carmods.com website secure?
Yes, completely. All orders are processed through a PCI-compliant payment network. We never see your full credit card details - they go directly to our payment processor, not to us. Your information stays private.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, Amex, and Discover. We also accept PayPal. Unfortunately we do not accept complimentary emails requesting free stuff.
How much does shipping cost?
We offer free shipping on all US orders over $65. Everywhere else, you pay a flat rate per product type, shown at checkout. Each extra item of the same type adds a small amount.
- T-shirts & tank tops: USA & UK $4.95 · EU, Canada & Australia $5.95 · rest of world $7.95 (+$1.95 per extra item)
- Hoodies & sweatshirts: UK & EU $6.95 · USA $7.95 · Canada & Australia $8.95 · rest of world $9.95 (+$2.95 per extra item)
- Mugs: USA, UK & EU $6.95 · Australia $7.95 · Canada $8.95 · rest of world $9.95 (+$2.95 per extra item)
- Phone cases: $4.95 to $6.95 in the USA, UK, EU and Australia · up to $9.95 elsewhere (+$1.45 per extra item)
- Tumblers & desk mats: USA from $5.95 · Canada $9.95. These ship to the US and Canada only.
If your cart mixes product types, for example a t-shirt and a mug, each type is charged separately.
How long does it take for my order to ship?
Every item is printed to order and dispatched within 1-3 business days. During busy periods like Black Friday and Christmas, processing can take a little longer. You'll get a shipping confirmation email with tracking as soon as your order ships.
When will my order arrive?
Transit times after your order ships:
- USA: 2-4 business days
- UK & Australia: 2-5 business days
- Canada & Europe: 3-7 business days
- Rest of World: 10-14 business days
These are estimates. Customs clearance or carrier delays can occasionally extend these times, especially around the holidays.
How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order anytime here.
Do you ship to my country?
We ship to the US, UK, Europe, Australia, Canada and most other countries. If your country isn't available at checkout, drop us an email at 365carmods@gmail.com and we'll do our best to help.
Will all my items arrive in the same package?
Not always. US orders are printed and shipped in the USA, and most orders to the UK, Europe, Canada and Australia are printed by long-time partners in or near your region. If you order multiple products, say a t-shirt and a mug, they may be made by different partners and ship separately. This is completely normal. You'll receive separate tracking for each shipment, so nothing is lost.
Will I have to pay import fees?
In most cases, no. Orders printed in your region don't cross a border, so there are no customs fees. A few items, for example desk mats and tumblers, are only made in the US. If something ships from another country, your country's customs rules apply. Details are in our Delivery Policy.
When should I order for Christmas?
For delivery before Christmas, order by December 5 for the UK, Canada and Australia, December 12 for Europe and the USA.
What is your return policy?
Every item is printed to order just for you, so we don't accept returns for a change of mind. If anything is wrong with your order, we'll make it right at our cost with a free replacement or a full refund, and you won't need to send it back. Customers in the EU and UK also have a 14-day right to cancel, except for personalized items. Full details are in our Refund Policy.
What if my item arrives damaged or with the wrong print?
That's on us. Email 365carmods@gmail.com within 30 days of delivery with a photo and your order number, and we'll send a free replacement or a full refund, your choice. You don't need to send the item back.
What if my item doesn't match the size chart?
If it measures more than the stated tolerance away from the size chart for the size you ordered, email 365carmods@gmail.com within 30 days of delivery with your order number and photos of the item laid flat with a tape measure. We'll send a free replacement or a full refund, and you don't need to send the item back. If it matches the chart but fits differently than you hoped, a free replacement isn't available, so please check the size chart before you order.
Can I change my order after placing it?
Orders go into production quickly, so email us at 365carmods@gmail.com as soon as possible. If production hasn't started yet, we'll update your order. Once production has started, we can't modify it.
Can I cancel my order?
Email us at 365carmods@gmail.com as quickly as possible. If production hasn't started yet, we'll cancel your order. Once production has started, the order can't be cancelled.
My package shows as delivered but I didn't receive it
First, check around your property and with neighbours - carriers sometimes leave packages in unexpected spots or with a neighbour. If it's genuinely missing, contact your local carrier directly with your tracking number. We are not responsible for packages confirmed as delivered to the address provided, but we'll share all tracking details to help with your investigation.
I didn't receive an order confirmation email
Check your spam or junk folder first - our emails occasionally end up there. If you still can't find it, the most common cause is a typo in the email address at checkout. Email us at 365carmods@gmail.com with the full name used on the order and we'll look it up and resend your confirmation.
I received two confirmation emails - was I charged twice?
No, you were not charged twice. We send two confirmation emails to make sure at least one reaches your inbox. You'll only see a single charge on your payment method.
What sizes do you carry?
Most designs are available from S through 5XL. Check the size chart on each individual product page for exact measurements. When in doubt, go one size up - car guys tend to prefer a relaxed fit and most of our customers agree.
What blanks do you print on?
We use Gildan 5000 for t-shirts and Gildan 18000/18500 for hoodies and sweatshirts. These are industry-standard blanks known for durability and consistent sizing. They wash well and hold print quality over time.
How is the printing done?
We use direct-to-garment (DTG) printing, which bonds the ink directly into the fabric fibers. The result is a sharp, detailed print that doesn't crack or peel the way older screen prints sometimes do. For best results, wash inside-out in cold water.
Still have a question?
Email us at 365carmods@gmail.com and we'll get back to you as quickly as we can.